After making a purchase (or requesting a free trial), you will be provided with a license key which will enable access to the particular product, for the amount of time specified at the time of purchase.

Any license key(s) provided will need to be activated and assigned to your Sierra Chart account before you can actually use the purchased product.

The license key management functions are found on the ‘My Account’ page, which is only available to registered members. Instructions for activating / deactivating license keys can be found here.

Your Sierra Chart Account Name can be found in your user control panel on the Sierra Chart website, or within the Sierra Chart software, instructions can be found here.

You a free to request that your membership be cancelled at any time, in accordance with our terms & conditions

You a free to request that your subscription be cancelled at any time, in accordance with our terms & conditions

As a general rule no, in accordance with our terms & conditions, each user is entitled to one free trial evaluation period for each product we offer, however please contact us using the form below if you would like to discuss your particular situation.

We do offer monthly subscriptions for all paid products, with a minimum term of 1 month, therefore even if you have already used your free trial, you could test the product again at relatively low cost (as compared to annual or lifetime subscription).

If you are having problems logging in to your account:

1) First of all you can request a new password be sent to your registered email address

2) If option 1 does not help or you cannot remember your registered email address and/or username, then please contact us using the form below.

If you have not activated your license key, then please do this first of all, as described here.

After you have successfully activated your license key please restart Sierra Chart and the associated study files should be automatically downloaded.

If you have disabled file download via the Sierra Chart user control panel, then you will need to manually download the study file(s) and place them into the correct location as described here.

Please use the contact form below and let us know if you are unable to resolve the issue.

License key activation/deactivation actions are performed using the simple form found here, instructions can be found here.

To access the Free Studies Collection, simply follow these steps:

1) If you haven’t already done so, you need to create a user account by registering here;

2) Head over to the Free Studies Collection product page here, add the study collection to the shopping basket and complete the checkout process (completely free remember, no payment necessary) to receive a license key;

3) Follow the instructions here to activate you license key, and that’s it, you now have access to the Free Stuides Collection for as long as you maintain a membership here at twofox Trading.

More details can be found here: Access the Free Studies Collection

The earliest supported version of Sierra Chart is 2107, however this does not apply to all of our studies. You will find the Sierra Chart requirements for current (and superceded) study versions on the relevant product page.

If necessary, it is possible to disable the automated file download system and manually install an earlier version of a study (where available).